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Terms and Conditions

 

 

Pickup Items and Setout Requirements:

 

We attempt to maintain the same scheduled service days unless otherwise noted (See Cancellations and Delays). It is difficult to duplicate pickup times each week due to uncontrollable circumstances. To help ensure pickup, please have your trash and recycling staged within 3 feet of your curb and ready for pickup by 6:00 a. m. on collection day or the night before. Superior Trash Service is not responsible for personal trash containers and lids that are lost or damaged.

 

Superior Trash Service Will Not Pickup:

 

Flammable products and liquids, gasoline, oil, paint cans, tires, animal carcasses, manure, tree stumps, dirt, sod, gravel, stone, rock, brick, lead, acid/wet cell batteries, railroad ties, toxic materials, bio-hazardous materials or waste, propane/oxygen/helium tanks, items containing gas such as Freon, explosives, live ammunition or weapons, large amounts of animal waste, oversized brush, (longer than four feet in length or four inches in diameter, all brush needs to be bagged or tied up in bundles), bags weighing more than 50 pounds or any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment. Construction debris is considered a special pick-up, listed under Special Pick-Up. Superior Trash Service will not be responsible for any items, large or small left within 10 feet of curb line.

 

 

Safety Considerations:

 

Tying lids to trash container may endanger our employees. Sharp objects, such as needles, razor blades, and knives, should be placed inside of durable plastic bottles, sealed with tape, placed in the trash and marked accordingly. Large pieces of glass should be duct taped along the edges with a large X taped in the center from corner to corner, to reduce the risk of injuries. Do not store valuable or important items in plastic trash bags. It is too easy for you to mix up the trash. Please use common sense in leaving items near your trash can on collection days. Our crews are trained to do a thorough job. Therefore, anything left within 10 feet of collection area or curb line may be collected as trash. Display your address prominently at your service location. This not only aids our collection crews and emergency vehicles as well.

 

Municipal Solid Waste (Household Trash) & Special Pick-up:

 

Our collection crews will collect 96 gallons per pickup of household trash that is generated weekly by our customers and placed at the curb at a minimum of once a week. For all other household items, such as cleanout, appliances, furniture, carpet, construction material, and other large or bulky miscellaneous items require special attention. Please call our office or visit our website www.SuperiorTrashService.com in advance to schedule your pickup of these items. There is a minimum charge of $20.00 for special pick-ups.

 

Yard Waste Collection:

 

We collect 4 bags/bundles of yard waste per pick-up day. Yard waste is considered grass clipping, leaves and small branches. We are not a tree removal service or Landscaping service. Brush and limbs must be less than 4 inches in diameter and cut into 4-foot lengths or less, bundled with rope or twine and cannot exceed 50 pounds. Yard waste or bundles that do not meet these set-out requirements will not be collected. All unbundled/unbagged brush will be considered a special pick-up and will not be pickup unless a special pickup is scheduled in advance (extra charges applied). Please call our office in advance to schedule your pickup of these items.

 

Weather Cancellations and Delays in Service:

 

Superior Trash Service at times may need to cancel or postpone collection services due to weather, disasters, acts of God, emergencies, equipment failure or uncontrollable circumstances. Areas that remain unserviceable will be postponed until it is determined that our crews can operate safely and unobstructed. When delays in service occur, our crews will run all accessible routes as normal and continue into the next day until the route is complete. For up to date information concerning delays and cancellations, please check our website for the current news tab or call our Customer Service Center at 727-254-0664. We will make every effort to provide service as conditions allow. There will be no adjustment made to your bill for service cancellations or delays due to the situation out of our control, such as weather, unsafe road conditions, etc.

 

Holidays:

 

We do not provide service on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day to allow our employees to spend time with their families. Depending on landfill and transfer station availability, we may be closed on other holidays as well. If your trash service day falls on a holiday, you will be picked only one time that week. One time a week trash service, recycling and yard waste that falls on a holiday will be rescheduled after the holiday. Please call our Customer Service Center for updates on holiday service and foul weather delays at 727-254-0664

 

Payments & Billing Statements:

 

Bills are mailed/emailed quarterly (every three months) and payment is due by the 1st of the 1st month of the quarter the service is in. After the first, all payments will be considered late and a 5 % late fee will be charged. If service is interrupted due to delinquent status an $8.00 reinstatement fee will be assessed to your account. There is a $25.00 fee for all returned checks, so be sure to: Make check payable to Superior Trash Service. Write your account number and service address on the check. Please remember to sign your check. We do accept MasterCard, VISA, Discover, and American Express by phone at 727-254-0664. Please mail all checks, as our route crews are not authorized to handle payments. No adjustments will be made to your bill without prior approval from the office of Superior Trash Service. All payments are final and nonrefundable.

 

Rates, Fees, and Charges:

 

We will provide 30-days written notice in the event of a rate increase and it will become effective as of the date stated in your notification. Invoices will be adjusted for the increase even if prepayment has been made at the previous rate. Following is a list of our standard fees and charges: $25.00 fee for all returned checks, $20.00 minimum charge for special pickups. Customers under contract at the time of cancellation will be invoiced for the remaining term of their contract.

 

Indemnification:

 

You agree to defend, indemnify and hold harmless Superior Trash Service, its parent and affiliated companies and their respective officers, directors, employees, agents and representatives from any and all claims arising out of, or in connection with any of these terms set forth herein.

 

Service Cancellation:

 

You must personally notify our office in advance by phone when you plan to move, cancel, or transfer service. Written notifications are not accepted, as we must arrange to remove our equipment if necessary. Unless we are notified in advance, you will remain responsible for the accrued monthly charges. All cancellations are made effective the last day of the quarter in which the cancellation is requested by phone. Customers under contract at the time of cancellation will be charged for the remaining term of their contract. To speak with a customer service representative, you may call our office at 727-254-0664, Monday through Friday from 8:00 a.m. to 5:00 pm.

 

 

Contact Information:

 

Address: 13575 58th Street North, #286 Clearwater, FL 33760

Phone: 1-727-254-0664

Email:info@superiortrashservice.com